Refund policy


At AG E-Commerce Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

You may request a return if:

  • The item received is defective, damaged, or incorrect.

  • The return request is submitted within 14 days of delivery.

  • The item is unused, unworn, and in its original condition.

  • The item is returned in its original packaging with all included accessories.

2. Non-Returnable Items

The following items are not eligible for return:

  • Products that have been used, altered, or damaged after delivery.

  • Clearance, sale, or final-sale items.

  • Products returned without original packaging.

  • Gift cards or digital products (if applicable).

3. Refund Process

Once we receive and inspect your returned item:

  • We will notify you regarding the approval or rejection of your refund.

  • If approved, your refund will be processed to the original payment method.

  • Refunds typically appear within 5–10 business days, depending on your bank or payment provider.

4. Shipping Costs

  • Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

  • Original shipping charges are non-refundable.

  • If a replacement is approved, we will cover the shipping cost for the replacement item when applicable.

5. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide photos of the product and packaging. We will work quickly to resolve the issue.

6. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.

  2. Contact your credit card company or payment provider.

  3. Contact your bank, as processing times may vary.

  4. If you have completed the above steps and still have not received your refund, please contact us.